Terms and Conditions

1. Nature of Services

Blitzshipz is a technology-based logistics aggregation platform that enables users to book and manage shipments through third-party courier partners.

Blitzshipz is not a courier company and does not perform delivery services. All shipments are handled by independent logistics partners. Blitzshipz shall not be liable for delays, losses, or service failures caused by such partners.

2. User Registration & Account Usage

Users must provide accurate, complete, and up-to-date information during registration and usage of services.

• Any false or misleading information may lead to account suspension or termination.
• Users are responsible for maintaining confidentiality of login credentials.
• All activities conducted through the account shall be the sole responsibility of the user.

3. Authorized Use

Users agree to use the platform only for lawful purposes. The following are strictly prohibited:

• Fraudulent activities
• Impersonation
• Shipping prohibited or illegal goods

Violation may result in account suspension, permanent termination, and legal action.

4. Payment Terms

• Services are provided on a prepaid / billing basis.
• All invoices must be cleared within 7 days.
• In case of delay, Blitzshipz reserves the right to suspend services, block account access, and hold COD remittances.
• Blitzshipz may charge interest up to 18% per annum on overdue payments.

5. Wallet Policy

• Wallet balance is non-refundable under any circumstances.
• Wallet amount can only be used for shipping services on the platform.
• No withdrawal or transfer to bank account is allowed.

Blitzshipz reserves the right to adjust dues from wallet balance and COD remittances.

6. COD Remittance

COD remittance shall be processed on a daily basis on a T+4 cycle (i.e., 4 working days from the date of delivery). Blitzshipz acts solely as a facilitator for COD collection and shall not be liable for delays caused by logistics partners or loss/discrepancies in COD.

Blitzshipz reserves the right to:

• Hold COD remittances against any outstanding dues.
• Adjust COD amounts towards pending invoices, penalties, or discrepancies.
• Delay or block COD in case of disputes, fraud suspicion, or policy violations.

7. Account Suspension

Blitzshipz reserves the right to suspend, restrict, or terminate any user account without prior notice under the following circumstances:

• Non-payment or delayed payment of dues
• Violation of any Terms & Conditions
• Fraudulent activities or misuse of platform
• Misbehavior with Blitzshipz team or partners
• Providing false, misleading, or manipulated information (including incorrect shipment weight, fake volumetric data, or misdeclaration of product details)
• Attempt to bypass system processes or pricing mechanisms

Upon suspension: all services shall be immediately halted, COD remittances may be held or adjusted, and wallet balance shall remain non-refundable.

8. Shipment Preparation & Compliance

Users must:

• Ensure shipment is ready at pickup time.
• Include valid invoice inside the shipment.
• Provide E-way bill for shipments above ₹50,000.

Failure may result in shipment hold, return, or disposal with no liability on Blitzshipz.

9. Weight & Billing Policy

Shipping charges will be calculated on the higher of actual weight or volumetric weight.

Volumetric Formula: L × B × H / 5000 (in centimeters)

Any discrepancy must be raised within 7 days, failing which it shall be deemed accepted.

10. Claims & Dispute Policy

• Damage / tampering / fake delivery: within 24–48 hours
• POD disputes: within 72 hours
• Lost shipment: within 30 days from shipment date

All claims must be submitted via official channels with unboxing video, product and packaging images, and AWB details. Claims without valid proof will not be accepted.

11. Liability & Compensation

• All approved claims will be settled only via wallet credit. No bank refunds will be processed.
• Delhivery shipments: ₹5,000 or product value (whichever is lower)
• Other courier partners: ₹2,000 or product value (whichever is lower)

Blitzshipz is not an insurer of goods.

12. Prohibited & Dangerous Goods

Users are strictly prohibited from shipping:

• Flammable liquids, chemicals, solvents
• Batteries, fuels, explosives
• Arms and ammunition
• Toxic or infectious substances
• Hazardous or radioactive materials
• Counterfeit or fraudulent products

If such goods are found: shipment may be destroyed or disposed, no compensation will be provided, and legal action may be initiated.

13. Fraud & Misconduct

In case of fraud, misdeclaration, or counterfeit shipments, Blitzshipz reserves the right to impose penalties up to ₹2,00,000, hold COD, suspend or terminate the account, and initiate legal proceedings.

14. RTO & Shipment Disposal

Users must accept RTO shipments within a reasonable timeframe. Failure may result in storage charges or disposal of shipment without liability.

15. Documentation & KYC

Users must provide PAN, GST details, and bank details. Blitzshipz reserves the right to conduct KYC verification and share information for compliance or legal purposes.

16. Confidentiality

Users shall not disclose any confidential information related to Blitzshipz, including pricing, operations, or system processes.

17. Intellectual Property

All rights related to Blitzshipz platform, branding, and technology remain the exclusive property of Blitzshipz.

18. Service Modifications

Blitzshipz reserves the right to modify pricing, change policies, and update services. Continued usage constitutes acceptance of such changes.

19. Force Majeure

Blitzshipz shall not be liable for delays caused due to natural disasters, government actions, or logistics disruptions.

20. Termination

Blitzshipz reserves the right to terminate accounts immediately in case of fraud, policy violations, or non-payment.

21. Wallet Inactivity

If no transactions are made for 120 days, the account may be suspended or closed and wallet balance may be forfeited.

22. Held Shipments

For held shipments, users must contact info@blitzshipz.com. Blitzshipz will assist but shall not be liable for delays caused by external agencies.